Visitor rules and
booking terms.

Part I

General visitor rules and booking terms

1. Visiting the centre and prices

• 1.1. Regular visits. The centre is open for regular visits. Ticket prices are listed on the Prices page.
• 1.2. Lohesaba events. We periodically organise themed events (e.g. Halloween). Ticket prices for such events may differ from regular visit prices and are announced separately.
• 1.3. Booking party rooms. For children’s birthday parties you can rent one of our rooms. The rental terms are set out in Part 2 of these rules.

2. Party room booking terms

• 2.1. Prices and event types. The room rental prices listed on the website apply to children’s birthday parties. For other events (e.g. graduation parties, company family days, etc.) special terms and prices apply: info@lohesaba.eu.
• 2.2. Renting the whole centre. The price for renting the entire centre for a private event is agreed individually and may differ from the combined rental price of all party rooms.
• 2.3. Confirmation and payment. To confirm a booking, the prepayment must be paid within two days of placing the order: €35 for the room, plus 50% of the food cost if food is ordered. If fewer than 5 days remain until the event, the prepayment must be paid within 12 hours. The remaining amount is paid on site on the day of the event.
• 2.4. Public holidays. On public holidays, weekend prices apply.
• 2.5. Perekaart and the disability discount. With a Perekaart you get −10% on party-room rental and −50% on the regular day ticket. The discount applies immediately; the card must be valid on the party date and bear the birthday child’s name. The discount must be confirmed (a photo of both sides of the card, or the card itself on the day of the party). Otherwise the discount is cancelled and the difference must be paid. The −50% day-ticket discount applies only to children listed on the card: to receive it you must present the Perekaart and identity documents for the children listed on the card. Without those documents the regular day-ticket price applies. A child with a disability gets the same discount as with a Perekaart: −10% on party-room rental and −50% on the day ticket. To get it, tell us when booking (info@lohesaba.eu or +372 51 934 834); for a day ticket on a regular visit, tell the cashier. Discounts (Perekaart, the disability discount and promo codes) do not apply to the Hubane nurk table reservation (the cosy corner in the café), as it is a table-booking fee, not room rent.
• 2.6. Food prepayment. When ordering food (catering packages and dishes), a 50% food prepayment is due in addition to the room prepayment, within two days, by bank link, card or bank transfer. We only prepare the food once the food prepayment has arrived; your room booking stays valid in the meantime. Drinks, ice cream, sauces and add-on services require no food prepayment.
• 2.7. Combining discounts. One booking takes one room discount at a time: either the Perekaart discount (or the equivalent disability discount) or a promo code. If you have both, we apply the larger discount and tell you which one it was. A food promo code is calculated on the food total and does combine with a room discount.
• 2.8. Food ordering deadline. Catering packages, platters, salads and sausage rolls can be ordered up to 2 days (48 h) before the party; hot snacks (for example fries, nuggets, mini pancakes), sauces, drinks and ice cream up to 12 hours before the party. Each item’s deadline is shown next to it in the booking form. A food promo code can be used up to 2 days before the party. The coffee package is not food: you can add it to your booking right up until the party starts; there is no prepayment and it is paid on site.

3. Cancelling or changing a booking

• 3.1. Room prepayment when the client cancels. If the event is cancelled at the client’s initiative, the room prepayment is not refunded in money. This condition is in line with the Estonian Law of Obligations Act (VÕS § 53 (4) 7²), under which the right of withdrawal does not apply to leisure services provided on a specific date or period. The prepayment is not lost, though: it stays with you as a credit for a new party within 12 months (see clause 3.6).
• 3.2. Changing a booking. You can change the date, time or party room yourself on the My booking page up to 4 hours before the party. The date of a paid booking can be changed free of charge once. For a booking paid with a credit this counts as already used (see clause 3.6): if the party will not take place on that day, cancel the booking or call us. Switching rooms on the same day and moving from the waiting list are free and do not use up this option. If there is no new date yet or the party will not happen, cancel the booking (see clause 3.6). For food, see clause 3.5.
• 3.3. Cancellation by Lohesaba. In the exceptional case that the event cannot take place due to our fault, we refund in full everything you have paid for the booking, including the room and food prepayments.
• 3.4. Cancelling or changing catering. Food (packages and dishes) can be cancelled or changed free of charge up to 2 days (48 h) before the party starts; any food prepayment is refunded. For later cancellations, see clause 3.5.
• 3.5. Food prepayment and the 48-hour rule. If the party starts in less than 2 days (48 h) and you cancel the food or the party, or move the party to another date, the food does not move to the new date, and the food prepayment (50% of the food price) is neither refunded nor turned into a credit. Changing the time or the room on the same day does not count: the food stays with the party. On the My booking page you can choose: give up the food (the prepayment stays with us), or pay the rest of the food price in advance and take the food away on the original day and time. Taking the food away can be chosen up to 4 hours before the party starts, and the food must be paid at least 3 hours before the party starts. We only prepare the food once it is paid; if the payment does not arrive in time, the food is not prepared and the prepayment stays with us. If the food was paid in full and you give it up, only the food prepayment stays with us: if you cancel the party, we refund the rest, and if you move the party, the rest of the money paid stays on the booking and can be used on the new date. A takeaway order cannot be cancelled by yourself and no credit is given for it; if the food is not collected, the money is not refunded.
• 3.6. Prepayment credit. If you cancel the party yourself (on the My booking page or by asking us), the room prepayment you paid, which is not refunded under clause 3.1, becomes a credit, together with any money put on the booking with an earlier credit code. The food prepayment does not become a credit: after an early cancellation it is refunded, after a late one clause 3.5 applies. We send you the credit code by e-mail, and about 30 days before the deadline we send a reminder. The code can be used once when booking a new party that takes place within 12 months of the cancellation. The credit counts as money already paid, not as a discount: it covers the prepayment of the new booking and works together with the Perekaart and in every room, including the café’s Cosy Corner (Hubane nurk). Takeaway food (clause 3.5) cannot be paid with a credit. A booking paid with a credit counts as a continuation of the cancelled one: its free date change is already used (if the party will not take place on that day, cancel it or call us), and campaign codes meant only for new bookings cannot be added to it. If the new booking costs less than the credit, the difference is not refunded. An unused credit expires at its deadline. If the new credit consists only of money from an earlier credit, it is valid until that earlier credit’s deadline (at least 30 days from the cancellation). The part paid by a credit is not refunded in money. No credit is given when a booking is cancelled automatically because the prepayment was not paid, or when we cancel (then we refund everything, see clause 3.3; the part paid by a credit comes back as a new code).

4. Rules for holding a party in the party rooms

• 4.1. Capacity and extra guests. Each party room is intended for a specific number of guests. For each child exceeding the limit set in the package, an additional fee must be paid according to the Prices page.
• 4.2. Arrival and departure. The party organiser may arrive 15 minutes before the booked start time to prepare. Earlier entry to the room is not permitted. The room must be vacated exactly at the end of the booked time.
• 4.3. Extending the time. A 30-minute extension costs €20 if the room keeps the required gap before the next party (at least 1 hour between parties in Juku, Limpa and Apollo, 30 minutes in Crocs). The party must end by 21:00. On Saturdays, Sundays and public holidays a daytime party (not the last one of the day) can be extended only within 7 days before the party and only if no other party follows yours in the same room. You can also start up to 30 minutes earlier (€20, not before 10:00). In Crocs on Saturdays and Sundays the time cannot be changed or extended. Ask the administrator.
• 4.4. Late penalty. For delaying the vacating of the rooms without prior agreement, the penalty is €20 for each started 5 minutes.
• 4.5. Kids' disco. A disco lasts 30 minutes, a disco with the DJ 60 minutes. The centre has one stage shared by all party rooms, so only one disco runs at a time. You choose the disco start time from the free times when booking, and the disco must fit within your party time. You can change the start time on the My booking page until the service's order deadline, if the new time is free. If the party is shifted or moved, the disco moves with it; if that place within the party is taken, the nearest free start within your party is used, and it is shown before you confirm. You agree the music with the DJ.
• 4.6. Furniture in the party room. Our staff do not rearrange tables and chairs. You may move the tables and chairs in your party room yourselves, but by the end of the party they must be back where they were before it.

5. General conduct and safety rules

• 5.1. Footwear. In the play area you may wear socks or indoor shoes (bare feet are not allowed). Outdoor shoes and outerwear must be left in the cloakroom. On the trampoline you may not jump in hard-soled shoes. Ordinary socks are fine, but we strongly recommend non-slip socks, available on site: regular €2.50, non-slip €3.50.
• 5.2. Supervision of children. Parents or accompanying adults bear full responsibility for the safety and behaviour of their children for the entire time spent at the Centre. Lohesaba is not liable for accidents, except where they are caused by equipment failure. Children under 8 must be accompanied by someone at least 16 years old. This requirement does not apply to organised groups from kindergartens, schools and other children’s institutions that visit with their own teachers. The teachers are responsible for the safety and behaviour of the children in the group.
• 5.3. Liability for property. The client bears full material liability for the preservation of the Centre’s property and equipment. In the event of damage or loss, its value must be compensated according to the price list.
• 5.4. Prohibitions. On the Centre’s premises it is strictly forbidden to:
  • eat or drink outside the dining tables located in the party rooms or café area;
  • smoke or consume alcoholic beverages;
  • use pyrotechnics, including cake fountains and spark-producing candles;
  • bring pets;
  • take toys or other equipment out of the centre.
  Exceptions: you may always bring your own drinking water and drink it also outside the dining tables, including in the play area. Alcoholic drinks bought in our café may be consumed in moderation in the café area and in a rented party room.
• 5.5. Personal and lost items. We are not liable for personal belongings left unattended. We keep found valuables for 14 days, after which they are disposed of. Items of no obvious material value (clothing, personal hygiene items, etc.) are disposed of at the end of the working day.
• 5.6. Your own piñata. You may bring your own piñata and break it in your party room, in the play area or on the stage. While doing so, please do not disturb other visitors or stop them from using the shared play areas. Anything that falls out of the piñata or breaks off it must be cleaned up afterwards. Children may eat the sweets from the piñata only in the party room.