Frequently asked questions
Answers to common questions.
We have collected answers to the questions we are asked most often. If you cannot find the answer you need, call +372 51 934 834 or write to info@lohesaba.eu.
Q.01Lohesaba
Lohesaba is an adventure park for children and an ice-cream café in Tallinn. We have play areas, an ice-cream café and party rooms for birthdays.Q.02Opening hours and ticket price
Open every day 10:00–21:00 (including public holidays). A day ticket costs 10 € and is valid all day — it is for a free play visit, if you just want to come and play (without booking a birthday party). Children under one year and accompanying adults aged 16 and older enter free.Q.03Parking
In front of the building you can park with a parking clock ALWAYS free for 4 hours. In addition, the barrier behind the building is open on weekdays 17:00–21:00 and all day on weekends — you can park there free during that time. When the barrier is open, you may use any free spot, even one marked for another company. More info: parkimine.ee.Q.04Own food and drinks
Your own food and drinks are allowed ONLY in booked party rooms. In the main hall and the ice-cream café, food and drinks brought from outside are not allowed. At the on-site Premia café you can buy drinks, ice cream, pancakes and light snacks. You may bring your own coffee machine and use it in the party room.Q.05Age limits
There are no strict age limits. Soft-module zones suit children aged 0–2; the labyrinths, trampolines and video games suit children aged 4–14 and active adults.Q.06Footwear and socks
In the play hall you MUST wear socks OR change-shoes. Non-slip socks are not mandatory but strongly recommended — you can buy them on site for 3.50 € (regular socks 2.50 €). Note: change-shoes with hard soles are not allowed on the trampolines.Q.07Wristbands
A wristband is the entry pass and is required only for children aged 1–16. Children under one year and people over 16 always enter without a wristband. If a child does not want to wear one, it is given to the accompanying adult, who must stay near the child throughout the visit.Q.08More children than in the package
This applies to a birthday party. If a room is set for, say, 15 children but 16 arrive, you pay 7 € per extra child on site.Q.09Dishware in the party room
Each party room has a kitchen corner with the basics: microwave, kettle, French-press jugs, platters, bowls, knives, a cake server and vases. We provide disposable tableware only in the quantity for which you ordered food from our café. Cake plates are not included but can be bought from the café. There is no dishwasher in any room.Q.10Extra services
You can book directly through Lohesaba: catering packages, a coffee package, party-room cleaning after the party (20 €) and a kids disco (with or without a DJ, with a smoke machine and/or soap bubbles). In addition, our partners (animators and face painters) offer separate services: party hosts and animators, face painting, the person-in-a-soap-bubble trick, a dry-ice show, balloon figures and a piñata. These are arranged directly with the animator/face painter — for details and contacts please write to info@lohesaba.eu or call +372 51 934 834.Q.11Cleaning after the party
Cleaning the room after the party is an extra service (20 €), but it is NOT mandatory. If you clean up yourself, you do not pay. In that case you should: clear the table, wipe the table, pick up larger rubbish from the floor and wash any of our dishes you used. Dishes must be washed by hand — there is no dishwasher in the rooms.Q.12How to order catering
Choose a suitable package on the Catering packages page and send your wishes to info@lohesaba.eu. The menu must be ordered at least 2 days before the party. If less time remains for online ordering (the deadline has passed), let us know anyway — call +372 51 934 834, as an exception is sometimes possible.Q.13How to book
You can book a room on the website at /broneeri: choose a room, a suitable time and fill in the booking form. The form asks for your name, the name of the birthday child, a phone number and an e-mail (the e-mail must be confirmed a second time), choosing a payment method and ticking a box to agree to the Lohesaba rules. Optionally you can add a Perekaart discount or company-invoice details. The booking is confirmed once the room prepayment (35 €) is received.Q.14Party room prices
Room rental prices (Mon–Thu weekday / Fri–Sun and public holidays): Crocs 145/165 €, Juku 165/185 €, Limpa 185/205 €, Apollo 215/245 €. Hubane nurk in the café 35 €. Wristbands are included (e.g. Crocs up to 15 children, Apollo up to 25). Exact price and available times are on the booking page /broneeri.Q.15Room prepayment
To confirm a party you must pay a room prepayment of 35 €. You can pay by bank link, bank transfer or on site. The remaining amount can be paid on the "Minu broneering" page or on site.Q.16Did not pay the room prepayment in time
If you did not manage to pay the room prepayment within 2 days: as long as we have not sent a cancellation notice, you can still pay — the booking stays valid.Q.17Confirmation after payment
After payment we send you a confirmation email. Sometimes the confirmation can take a few minutes. Please also check your spam folder — the email sometimes ends up there. If you do not receive the email or something seems wrong, contact us: info@lohesaba.eu or +372 51 934 834.Q.18Payment details
If you did not receive the email with payment details (perhaps you entered the email address incorrectly), you can pay directly: recipient MJD Expert OÜ, account EE542200221080357565 (Swedbank). In the payment description, note the room name, the party date and time (or the booking number).Q.19Email response time
We answer emails within two working days. If your question is urgent or you have not received a reply, call +372 51 934 834.Q.20Lost items
We keep lost and found items for two weeks. We do not keep a list of lost items — to check, call +372 51 934 834.Q.21Address and how to find us
We are at Mustamäe tee 50, Tallinn (Kristiine district), on the 2nd floor. There is no lift in the building. The entrance is in the middle of the building. The nearest public-transport stop is Aiandi. Open every day 10:00–21:00.Q.22Family card (Perekaart)
With a Perekaart you get 10% off a room booking and 50% off a free-visit day ticket. The room discount is applied immediately at booking. The card must be valid and must show the birthday child's name. To confirm the discount, send a photo of both sides of the card (at booking) OR show the card on site on the party day. If the card is not confirmed, the discount is cancelled and the difference must be paid. The 50% day-ticket discount applies only to the children listed on the card — not to friends' or relatives' children who are not on it. Note: we do not issue the card ourselves — it is made online at perekaart.ee, where all the conditions are listed.Q.23Birthday invitations
On the website you can create a personal birthday invitation and send it to your guests (the Invitations page).Q.24Arrive a bit early
Please arrive about 15 minutes before your booked time so you can settle in comfortably.Q.25Group ticket (large group)
Groups get a discount: from 10 children the free-play day ticket is €7 per child (instead of the usual €10). No advance notice needed — just come by. Applies to a free-play visit, not a birthday party.Q.26Free visit for kindergartens and primary classes
Kindergarten groups and primary-school classes visit FREE on these terms: 1) at least 5 children in the group; 2) at least one teacher/educator accompanies them (parents may also come, but a teacher/educator is required); 3) visits 10:00–16:00; 4) the same class/group from the same school/kindergarten may come once a year; 5) applies to kindergarten and primary-school groups and other children's institutions (e.g. children's homes); 6) notify in advance which school/kindergarten/institution, which class/group, the date and time. Notify AT LEAST ONE WEEK in advance in writing by e-mail to info@lohesaba.eu.Q.27When the food is served
Cold dishes are on the table by the start of the party. Hot food is brought as it is ready, roughly within 15–20 minutes after the party starts. If you need a different serving time (for example everything ready at the start), let us know at least 1 hour before the party starts — email info@lohesaba.eu or call +372 51 934 834.Q.28Ordering individual dishes
Besides the ready packages you can also order individual dishes — for example fries, onion rings, cheese balls, mini pancakes and more. The dishes and the minimum quantity of each are shown during booking, in the catering / extra-services selection (in the booking calendar), where you can add them. Please order at least 2 days before the party.Q.29Extending the party
The party can be extended only if there is a gap of at least 30 minutes before the next party in the same room. A 30-minute extension costs 20 €. In self-service (the “My booking” page or the chat) the party can be extended by at most 30 minutes. To stay longer than 30 minutes you must also book the next free slot in the same room — otherwise another customer loses the chance to book that time. Often the extension can be decided on site, depending on how the children are doing — just ask the administrator.Q.30Other events (not a birthday)
A party room can be booked not only for birthdays but also for other events — for example a school or kindergarten graduation, a class evening or another celebration. Book in the usual way on the website (/broneeri). In the field for the birthday child name you may write, for example, the name of the school, class or event.Q.31Face painting
We do not provide face painting ourselves — it can be ordered directly from our partners, and payment also goes directly to the face painter. If you need partner contacts, write to info@lohesaba.eu.Q.32Kids disco and music
The kids disco is an extra service that can be booked with or without a DJ. Without a DJ we choose the music ourselves — we do not take separate requests from clients. With a DJ package, the DJ contacts the client directly to agree on the music preferences and arrival time. The availability of a specific DJ depends on the date.Q.33Cinema ticket in the package
Some catering packages include an Apollo Kino gift card (a cinema ticket). The cards are given to you on site, during the party, by the administrator. If your package includes cinema tickets but you did not receive them, please tell us right away: info@lohesaba.eu or +372 51 934 834.Q.34Summer city camp
In summer Lohesaba hosts city camps for children aged 4–12. The camp is run by a partner — info and registration: minuparempaev.ee. For questions, Arina helps on +372 55970503, e-mail minuparempaev@gmail.com.Q.35What the catering packages include
Laste lemmik includes: fries, ham-and-cheese mini pancakes, sweet mini pancakes, sausages, cheese balls, chicken nuggets, juice, lemon water and disposable tableware. Mõnus kõhutäis includes: sausage pastries, potato-and-ham salad, sweet mini pancakes, a fruit and a vegetable platter, juice, lemon water and disposable tableware. The Rikkalik (rich) package includes: fries, sweet and ham-and-cheese mini pancakes, a snack platter (cheese balls, onion rings, calamari rings, nuggets), Caesar salad, a coffee package, juice, lemon water, a kids mojito and double disposable tableware. Each package comes for 15, 20 or 25 children. Exact amounts and prices are on /toitlustuspaketid.Q.36Kids disco options
The kids disco can be booked in four variants: kids disco with a smoke machine — 10 €; kids disco with a smoke machine and soap bubbles — 30 €; DJ Drey + disco with a smoke machine — 60 €; DJ Drey + disco with a smoke machine and soap bubbles — 80 €. The smoke machine is included in ALL variants (there is no separate smoke-free option). The DJ variants include a live DJ (DJ Drey) who contacts the client directly and agrees the music and arrival time with them.Q.37Ice-cream café (free visit)
At our Premia ice-cream café ANY visitor can buy ice cream, pancakes, drinks and light snacks — no booking needed, you can come just to eat or have a coffee. The café menu and prices are listed below (café menu). Note: the party packages and party-table quantities are separate and do not apply in the café. Who can order what: a guest who has booked a room may order for their party BOTH the party-table menu AND anything from the café menu (both are allowed for them). A café customer without a booking can order ONLY from the café menu — they cannot order the party package, as it is prepared in advance; but almost all the same dishes are available in the café anyway.Q.38Photos and gallery
Photos of our adventure park and party rooms are in the website gallery (/galerii). Pictures and descriptions of each room are also on the room pages (/sunnipaevad).Q.39Play areas and attractions
Lohesaba is about 1200 m² of play area. For children there are labyrinths, trampolines, climbing areas, slides, video games and a soft-module zone for the youngest (0–2 years). The active areas suit children aged 4–14 and active adults. More on /seikluslinnak, photos in the gallery (/galerii).Q.40Party rooms
We have 4 party rooms (Crocs, Juku, Limpa, Apollo) and the Cosy Corner in the café. The description, capacity and photos of each room are on /sunnipaevad, and you can book on /broneeri.Q.41Ice-cream café menu and prices
Ice-cream café menu (free visit, ordered on site; these are CAFÉ prices, NOT the party-package prices). ICE CREAM: scoops in a cup or cone — 1 scoop 2 €, 2 scoops 3 €, 3 scoops 4 €; topping 0.50 €; ice-cream shake 0.4 l 6 €. SNACKS: cheese balls 12 pcs 7 €; onion rings 12 pcs 7 €; calamari rings 12 pcs 8 €; chicken nuggets 8 pcs 5 €; garlic bread 3.50 € (200 g 7 €); warm sausages 3 pcs 2 €; sausage pastry 1 €. MAINS: beef burger 10.50 €; crispy-chicken burger 10.50 €; kebab (chicken-beef) wrap 8 €; crispy-chicken wrap 8 €; crispy-chicken wrap with garlic sauce 7.50 €; cheese quesadilla 5 €; ham-and-cheese quesadilla 6 €; Caesar salad 8 €; Sõprade kombo (sharing combo) 22.50 €; dumplings (pelmeni, chicken/pork) 6 €. FRIES: plain 4.50 €; with sausages 6 €; with nuggets 6.50 €. SOUPS AND PASTA (Mamma): chicken soup 5.50 €; meatball soup 5.50 €; chicken pasta 6.50 €; ham pasta 6.50 €. MINI PANCAKES: sweet 12/25/50 pcs — 6/8.50/13 €; ham-and-cheese 12/25/50 pcs — 7/9.50/14.50 €. FRUIT AND VEGETABLES: fruit plate 3.50 €; vegetable plate 3.50 €. HOT DRINKS: espresso 3 €; coffee 3 €; coffee with milk 3 €; cocoa 3 €; cappuccino 3.50 €; latte 3.50 €; flat white 3.50 €; teapot small 4 € / medium 6 €. COLD DRINKS: Coca-Cola, Cola Zero, Fanta, Sprite 0.5 l 2.50 €; Limpa lemonade 0.5 l 2.50 € (1.5 l 4.50 €); water and soft drinks 0.5 l 2 € (1.5 l 4 €); Red Bull 0.25 l 3 €; juices (Aura) 0.2 l 2.50 € / 1 l 3.50–4.50 €; smoothie 5.50 €; milk 200 ml 1 €. DISPOSABLE TABLEWARE (extra, if needed): plate 0.20 €; fork 0.10 €; teaspoon 0.15 €; cup 0.10 €; coffee cup 0.15 €; takeaway box 0.50 €. ALCOHOL: for adults the café has a small selection of alcoholic drinks (e.g. beer, cider) — ask on site for the current selection.Q.42Cancellation and changes
If the client cancels the event, the room prepayment (35 €) is not refunded — this complies with the Law of Obligations Act (VÕS § 53), which does not apply the right of withdrawal to leisure services provided on a specific date. In unforeseen circumstances the booking can be moved once to another free date within a year, if you notify us in time. If the event cannot take place through our fault, the room prepayment is refunded in full. Catering packages can be cancelled up to 12 hours before the party; for later cancellation the package food must be paid for.Q.43Conduct and safety rules
In the play area you may wear socks or change-shoes (not barefoot); on the trampoline no hard-soled shoes — ordinary socks are fine, but anti-slip socks are recommended. Parents and accompanying adults are fully responsible for the safety and behaviour of their children; children under 8 must be with an accompanying adult aged at least 16. The client is liable for the centre's property — any damage must be compensated. In the centre it is FORBIDDEN to: eat or drink outside the designated tables; smoke or consume alcohol; use pyrotechnics (incl. cake volcanoes and spark candles); bring pets; take toys or equipment out of the centre.Q.44Arrival, leaving and lateness
The party host may arrive to prepare up to 15 minutes before the booked start time; earlier entry to the room is not possible. The room must be vacated exactly at the end of the booked time. For delay in vacating the room without prior agreement, a penalty of 20 € applies for every started 5 minutes.Q.45Feedback and gifts
After the party we email you asking to rate it. For your feedback (a rating + a short comment) you can choose a gift: a free ticket OR a discount on your next booking. Extra bonus: if you share the party on social media (Facebook, Instagram, TikTok or X) and paste the post link on the feedback page, you get another gift — 2 free tickets or a bigger discount. The gift code appears on screen right away and in the email. Enter a promo code when booking; show a free-ticket code at the door. A free ticket = a play visit on any day, valid 1 year, single use.Q.46Lockers
Yes, we have free lockers where you can store your belongings.Q.47Rest area for adults
Adults can relax in the ice-cream café in a calm, quiet atmosphere. For an extra fee you can also unwind in a massage chair: €3 for 10 minutes or €5 for 20 minutes. On busier days the café may be a little livelier, but there are usually always free seats.Q.48Discount for a child with a disability
Yes. A child with a disability gets the same discount as the Perekaart family card: 10% off a party-room booking and 50% off a free-visit day ticket. To apply it, please contact us (info@lohesaba.eu or +372 51 934 834).Q.49Music in the hall and café
There is usually no separate music in the café — it carries over from the main hall. The hall mostly plays international pop hits and dance music for children (songs mainly in English, some in Estonian). The birthday kids disco music is a separate add-on (with or without a DJ).Q.50Injury or accident at the party
Parents and accompanying adults are responsible for the safety and behaviour of children (a child under 8 must be accompanied by someone at least 16). If a child is injured, tell an administrator on site immediately and call an ambulance if needed. The administrators will give first aid and record the incident.Q.51Allergens and food intolerance
We cannot guarantee that our dishes are completely free from specific allergens (nuts, gluten, lactose, etc.) — cross-contamination is possible in the kitchen. If your child has an allergy or food intolerance, let us know when booking (info@lohesaba.eu or +372 51 934 834) and we will check the exact contents of the specific package or dish and help you choose a suitable option.Q.52Food prepayment 50%
If you order food for your party (catering packages and dishes), a 50% food prepayment is due for it — in addition to the €35 room prepayment. It is paid within 2 days by bank link or transfer, just like the room prepayment. You can pay it together (room + food) or separately. If the food prepayment is not received we send a reminder: we only prepare the food once the food prepayment has arrived, while your room booking stays valid. Drinks, ice cream, sauces and add-on services (e.g. disco/DJ) require NO food prepayment. The 48 h rule: if you cancel or postpone the party less than 2 days (48 h) before it starts, and food has been ordered and prepaid, the food prepayment is not refunded and the food is not moved to another date. If you wish, you can pay the remaining food balance and take the prepared food away.Q.53Cosy corner in the café — capacity
The cosy corner in the café seats 12 (3 tables × 4 chairs) plus 2 on the sofa. If needed we can add one chair per table, though it gets a bit tight. The corner rental is 35 €, and day tickets for the children are extra.
Come visit us
ADVENTURE PARKfor the whole family.
Tallinn's biggest playroom? More like a whole adventure park. Lohesaba is Tallinn's family adventure centre, with play areas, party rooms, an ice-cream café and city camps all under one roof. Drop by to play or book your child's birthday in advance.
Mustamäe tee 50, Tallinn · every day 10:00–21:00
